Terms & Conditions

These Terms & Conditions outline how services are provided by Simone Jones and what you can expect when booking or engaging with this website.

By booking a session, event, or service, you agree to the terms below.

1. Services

Simone Jones offers a range of services including:

  • Mediumship and tarot readings

  • Healing sessions

  • Workshops, events, and sound baths

  • Online and in-person sessions

  • Memberships and ongoing offerings

All services are intended to support personal insight, wellbeing, and reflection.

2. Booking & Payment

  • All sessions must be booked in advance through the website or agreed booking method

  • Payment is required at the time of booking unless otherwise stated

  • Your booking is only confirmed once payment has been received

3. Cancellations & Rescheduling

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment

  • Changes made with less than 24 hours’ notice may not be refunded or rescheduled

  • If you do not attend your session, it will be treated as a missed appointment and is non-refundable

If Simone needs to cancel or reschedule, you will be offered an alternative appointment or a full refund.

4. Refund Policy

  • Refunds are not typically offered for completed sessions

  • Refunds for cancellations are only available when sufficient notice is given (as above)

  • Events, workshops, and sound baths may be non-refundable unless otherwise stated

If you have any concerns, please reach out directly — all situations will be handled with care and fairness.

5. Online Sessions

  • Online sessions are delivered via platforms such as Zoom

  • It is your responsibility to ensure you have a stable internet connection

  • Sessions will begin and end at the scheduled time

6. In-Person Sessions & Events

  • Please arrive on time (or slightly early where advised)

  • Late arrival may reduce your session time

  • Locations and details will be provided at the time of booking

7. Health & Wellbeing Disclaimer

All services are offered as complementary, personal support.

They are not a substitute for:

  • Medical advice

  • Psychological or psychiatric care

  • Legal or financial advice

You are always responsible for your own choices and decisions.

8. Memberships (if applicable)

  • Memberships are billed on a recurring basis

  • You may cancel at any time unless otherwise stated

  • Access to content and sessions will end at the close of your billing period after cancellation

9. Respect & Conduct

All clients are expected to engage respectfully.

Simone reserves the right to refuse or discontinue a service if behaviour is inappropriate or boundaries are not respected.

10. Changes to Services

Simone reserves the right to update or adjust services, pricing, or availability at any time. Any changes will be clearly communicated where relevant.

11. Contact

If you have any questions about these Terms & Conditions, please contact:

Simone Jones
Email: simone@simonejones.co.uk