Delivery Policy

This policy explains how services and offerings from Simone Jones are delivered after booking or purchase.

1. Service Delivery Overview

Simone Jones offers services that are delivered either:

  • Online (via Zoom or similar platforms)

  • In person (at specified locations)

Full details are provided at the time of booking.

2. Booking Confirmation

Once your booking is complete, you will receive:

  • A confirmation email with your appointment details

  • Any relevant links (for online sessions)

  • Location details (for in-person sessions or events)

If you do not receive confirmation, please check your spam folder or get in touch.

3. Online Sessions

  • Online sessions are delivered via Zoom or a similar platform

  • Access details will be sent after booking

  • It is your responsibility to ensure you are available at the scheduled time and have a stable internet connection

4. In-Person Sessions & Events

  • Location details will be provided at the time of booking

  • Please arrive on time (or slightly early where advised)

  • Late arrival may reduce your session time

5. Digital Content & Memberships

For any memberships or digital offerings:

  • Access details will be provided after purchase

  • Content may include live sessions, recordings, audio, or written materials

  • Ongoing access is dependent on an active membership where applicable

6. Changes to Delivery

In some cases, delivery format may need to change (for example, from in-person to online).

If this happens, you will be informed in advance and offered appropriate options.

7. Contact

If you have any questions about your booking or how your service will be delivered, please contact:

Simone Jones
Email: simone@simonejones.co.uk